Privacy Policy

Welcome to OUSSHOOP (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Shopify store (the “Store”), purchase our earrings, rings, or other jewelry, or interact with our services. By using our Store, you consent to the practices described in this Privacy Policy.
This Policy complies with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA/CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), and other state-level comprehensive consumer privacy laws, to ensure we respect your rights to control your personal information.

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as non-personal information automatically collected when you use our Store. Personal information is data that identifies or can be associated with you, while non-personal information does not identify you individually.

1.1 Personal Information You Provide

When you browse, purchase, or interact with our Store, you may provide us with the following personal information:
  • Contact information: Name, email address, phone number, and shipping/billing address.
  • Payment information: Credit card details, debit card information, or other payment method details (note: we do not store full payment details; this information is processed by Shopify Payments and other trusted third-party payment processors).
  • Account information: If you create an account, your username, password (encrypted), and order history.
  • Communication preferences: Information about how you want to receive updates, promotions, or customer support (e.g., email subscriptions).
  • Other information: Any other information you choose to share with us, such as feedback, questions, or custom jewelry inquiries, when contacting us at service@ousshoop.com.

1.2 Automatically Collected Information

When you visit our Store, we may automatically collect certain non-personal and personal information through cookies, web beacons, and other tracking technologies, including:
  • Device information: IP address, browser type, operating system, device model, and unique device identifiers.
  • Browsing information: Pages you visit on our Store, the time and date of your visit, the amount of time you spend on each page, products you view or add to your cart, and your browsing history.
  • Cookies: Small text files stored on your device to enhance your shopping experience, remember your preferences, and track your activity. You can disable cookies in your browser settings, but this may affect the functionality of our Store.

2. How We Use Your Information

We use your personal information for legitimate business purposes, including to provide, improve, and protect our services, as well as to comply with legal obligations. Specifically, we use your information to:
  • Process and fulfill your orders: Verify your identity, process payments, ship your earrings, rings, or other jewelry, and send order confirmations and tracking information.
  • Provide customer support: Respond to your questions, concerns, or feedback, and assist with returns, exchanges, or other issues (you can contact us at service@ousshoop.com for any support needs).
  • Improve our Store and products: Analyze browsing and purchase data to understand customer preferences, enhance our website functionality, and develop new jewelry designs (earrings, rings, etc.) that meet your needs.
  • Send marketing communications: If you opt in, we may send you emails about new products, promotions, discounts, or other updates related to our jewelry. You can unsubscribe from these communications at any time using the “unsubscribe” link in our emails.
  • Protect our business and customers: Detect and prevent fraud, unauthorized access, or other security breaches, and comply with applicable laws and regulations.
  • Fulfill legal obligations: Comply with subpoenas, court orders, or other legal requirements, and resolve disputes or enforce our terms of service.
We only process your personal information to the extent necessary to achieve these purposes, and we strive to limit the information we collect to only what we truly need.

3. How We Disclose Your Information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes, except as described below. We may disclose your information to:
  • Third-party service providers: We work with trusted third parties to help us operate our Store and provide our services, such as Shopify (for store hosting and order management), payment processors (for payment processing), shipping carriers (for order delivery), and email marketing platforms (for sending promotional emails). These third parties are only allowed to use your information to perform the services we hire them for, and they are required to protect your information.
  • Legal authorities: If required by law, we may disclose your information to government agencies, courts, or other legal authorities to comply with legal obligations, resolve disputes, or protect our rights, property, or safety.
  • Business transfers: If we sell, merge, or transfer all or part of our business, we may disclose your information to the new owner or entity, but they will be required to comply with this Privacy Policy.
  • With your consent: We may disclose your information to third parties if you explicitly consent to such disclosure (e.g., for custom jewelry collaborations or partnerships).
We do not knowingly sell or share personal information about persons under the age of 18. If you are a California resident or resident of another state with similar privacy laws, you have the right to opt out of the sale or sharing of your personal information, as defined by applicable law.

4. Your Privacy Rights (U.S. Residents)

Under applicable U.S. privacy laws (including CCPA/CPRA, VCDPA, CPA, etc.), you have certain rights regarding your personal information. These rights may include:
  • Right to access: You can request a copy of the personal information we hold about you.
  • Right to correction: You can request to correct inaccurate or incomplete personal information we hold about you.
  • Right to deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., if we need to retain the information to comply with legal obligations or process an order).
  • Right to opt out: You can opt out of the sale or sharing of your personal information (if applicable) and opt out of marketing communications at any time.
  • Right to data portability: You can request that we provide your personal information in a structured, machine-readable format so you can transfer it to another service provider.
To exercise any of these rights, please contact us at service@ousshoop.com with your full name, email address, and a clear description of your request. We will verify your identity before processing your request, and we will respond within 10 business days to confirm receipt, with a full response within 45 days (extendable to 90 days if necessary) as required by law. We will not charge you a fee for processing your request, unless the request is excessive or repetitive.
You may also choose to enable a universal tool that automatically communicates your opt-out preferences, such as the Global Privacy Control (GPC), and we will process the GPC signal as a request to opt out of the sale or sharing of your personal information.

5. Data Security

We take the security of your personal information seriously and implement reasonable technical, administrative, and physical measures to protect your information from unauthorized access, use, disclosure, or destruction. These measures include:
  • Encryption of sensitive information (e.g., payment details) using industry-standard encryption technology.
  • Secure storage of personal information on protected servers.
  • Restricted access to personal information by authorized personnel only.
  • Regular security audits and updates to our systems and processes.
While we strive to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee the absolute security of your information, and you use our Store at your own risk.

6. Children’s Privacy

Our Store is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will immediately delete that information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at service@ousshoop.com to request deletion.

7. Third-Party Links

Our Store may contain links to third-party websites or services (e.g., social media platforms, payment processors). This Privacy Policy does not apply to these third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our privacy practices, applicable laws, or our business operations. When we make significant changes, we will notify you by updating the “Effective Date” at the top of this Policy and, if necessary, by sending you an email or posting a notice on our Store. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: service@ousshoop.com
We will respond to your inquiry as soon as possible, typically within 24-48 business days (excluding weekends and holidays).
— The OUSSHOOP Team